Frequently Asked Questions

Frequently asked questions

Can I buy a phone on this website?

Yes. Add the phone to your cart, enter your address, and pay online or choose cash on
delivery where it is offered. You will get an order confirmation and an invoice.

Is online payment safe?

Payments are processed by Razorpay. Your card or UPI details are entered on Razorpay’s
secure page and are never stored on our website.

How do I know whether a phone is new or used?

Every product shows its condition clearly. Used and refurbished phones also show a
condition grade, battery health and any visible marks.

Can I exchange my old phone for a new one?

Yes. Use the sell your phone tool for an estimate, then bring the phone in. The agreed
value is adjusted against your new purchase.

What do I need to bring when selling a phone?

The phone, its charger and box if you still have them, the original bill if available,
and a valid photo identity proof. Identity proof is required by law when selling a used
handset.

How is the final price for my old phone decided?

The website gives an estimate from your answers. Our team then checks the screen, body,
battery and all functions in front of you and tells you the exact price. If you do not agree,
you keep your phone.

Do you repair phones?

Yes. Screen, battery, charging port, camera, speaker, water damage and software problems.
Use the repair page to pick what is wrong and see a price range before you come in, or just
bring the phone to the shop and we will check it for you.