Returns & Refunds

Returns and refunds

Check your order when it arrives

Please open and check your order on delivery. If the item is damaged in transit, is not the
item you ordered, or does not match its description, contact us within 48 hours of delivery
with your order number and photographs, and we will replace it or refund you.

Change of mind

Because phones are sealed or individually tested before dispatch, we do not accept returns
for change of mind once the seal is broken or the phone has been used.

Faults after delivery

A functional fault that appears later is handled under warranty — see our warranty page.

Refunds

Approved refunds for online payments go back to the original payment method through
Razorpay, normally within 5 to 7 working days.

Cancelling an order

You can cancel an order before it is dispatched by calling us. A paid order cancelled before
dispatch is refunded in full.