Warranty

New phones

Covered by the manufacturer’s warranty from the date of purchase. Keep your invoice and
the box. Warranty service is handled by the brand’s authorised service centre. Contact us and
we will guide you on where to go and what to carry.

Used and refurbished phones

Where a shop warranty is offered, the period is written on the product page and on your
invoice. It covers functional faults that appear in normal use.

It does not cover physical damage, a cracked screen, water damage, or any fault caused
after you receive the phone.

Repairs

Where a repair carries a warranty, the period is shown against that repair on the repair
page and applies to the part we replaced.

Making a claim

Call or WhatsApp us with your invoice number. Bring or send the phone with the invoice and
we will repair or replace it as the warranty allows.