Warranty & Returns

Warranty and returns

New phones

Covered by the manufacturer’s warranty from the date of purchase. Keep your invoice and
the box. Warranty service is handled by the brand’s authorised service centre. Bring the
phone to us and we will guide you on where to go and what to carry.

Second hand phones

Where a shop warranty is offered, the period is written on the product page and on your
bill. It covers functional faults that appear in normal use.

It does not cover physical damage, a cracked screen, water damage, or any fault caused
after you take the phone.

Check before you buy

Take your time. Test the calls, camera, speaker, charging port, fingerprint, Wi-Fi and
anything else that matters to you, in the shop, before paying. This is the best protection
you have and we encourage it.

Returns

Because every phone is inspected before purchase, we do not offer returns for change of
mind. If a genuine functional fault appears within the warranty period, bring the phone and
your bill to the shop and we will repair or replace it.

Accessories

Faulty accessories can be exchanged within a short period of purchase if unused and with
the bill. Used accessories cannot be exchanged for hygiene reasons.