Privacy Policy
Privacy policy
This page explains what information Ravi Mobile Gallery collects through this website and what we
do with it.
What we collect
When you place an order we collect your name, mobile number, delivery address and, if you
give it, your email address and GSTIN. When you send an enquiry, book a repair or use the sell
your phone tool we collect your name, mobile number and the details you enter about the phone.
Payments
Online payments are processed by Razorpay. Your card, UPI and bank details are entered on
Razorpay’s secure page and never reach or are stored on this website. We store only the payment
reference so that we can match your payment to your order.
Our website never asks for your Aadhaar number, any other ID number or photographs of
documents.
Why we collect it
To deliver your order, issue your invoice, honour your warranty, and contact you about the
order, repair or sale you asked about. We do not use it for anything else.
Who we share it with
Your name, phone number and address are shared with the courier delivering your order, and
your payment is handled by Razorpay. We do not sell, rent or share your details with any
advertiser.
How long we keep it
Order and invoice records are kept for as long as tax law requires. Enquiries and requests
are kept while we are dealing with them and for a reasonable period afterwards.
Identity proof when selling a phone
When you sell a phone to us, the law requires us to record proof of identity. This is
done in person at the shop or at pickup, never through this website.
Your choices
You can ask us to correct or delete your details at any time, except where we are required
by law to keep an invoice record. Contact us using the details on the contact page.
Complaint portal and staff Google sign-in
This additional section applies to the independent Anupshahr complaint portal operated by Digitalmarketing by OG. It is not a government-authorized portal. The retail service descriptions above apply to the shop services; the following explains the separate complaint service.
Complaint information
We collect the name, mobile number and description you submit, plus optional evidence, to review concerns and contact you about follow-up. Evidence is optional. Do not send passwords, unnecessary identity documents or unrelated personal information. Complaints, allegations and evidence are not automatically published. Allegations are not treated as verified facts. Only authorized staff may access complaint information within their permissions.
Google account information
Staff may sign in with Google. We request basic OpenID identity information and verified email to check the administrator-controlled allowlist and bind access to the stable Google account identifier. We do not request access to Gmail, Google Drive or contacts. Google handles your Google password; this portal does not collect it. Google authentication does not itself grant staff access. Google account information is used for staff authentication, authorization and related audit records, not advertising or sale.
Sessions, security and retention
Necessary cookies support form abuse prevention and staff sessions. The portal records relevant security and staff activity events. Staff sessions expire after two minutes without activity and have a maximum one-hour lifetime. Complaint records are archived after 365 days and reviewed for secure deletion; archival does not itself erase records or evidence. Required preservation may extend retention. Protected backups may retain earlier copies until their backup retention period ends.
Your choices and contact
Contact the portal administrator through the website contact page to request access, correction or deletion, or report a privacy concern. Requests are assessed against verification, preservation and operational requirements. Removing a staff email from the allowlist revokes portal authorization. Staff can also revoke the app connection from their Google Account settings.
Updated: 20 October 2026.